Your Navigo Warranty—Built to last. Backed by us.

At Navigo, we don’t just make luggage—we craft trusty travel companions designed to stay by your side, trip after trip. Every piece is thoughtfully engineered, rigorously tested, and built to last — because your journey deserves nothing less. And if something goes wrong? We’ve got your back.

What’s Covered?

Most of your Navigo Luggage comes with a standard 3-year warranty against manufacturing defects. Select luggage come with a 2+3 year warranty. Unlock the 3 additional years of warranty for free by registering within 30 days of purchase. The warranty covers manufacturing issues with wheels, zippers, handles, compression strap & zipperless frame.

Navigo Duffel bags, Backpacks and other soft good come with a 12-month warranty against manufacturing issues with materials, zippers, handles & straps.

What’s Not Covered?

Our warranty doesn’t cover the marks of a well-traveled life, like:

Forgotten lock codes
Incorrect personalization requests
Cosmetic wear such as scuffs, marks, minor dents or fading that do not affect performance

And of course, we don’t cover improper use, pre-owned pieces, airline mishandling, severe accidents or anything without the original invoice.

Airline Damage

While every Navigo product is built to endure the demands of modern travel, handling by airlines or third-party carriers is beyond our control and therefore not covered under the warranty.
However, if your luggage sustains damage during a flight, there are a few steps you can take to ensure the airline takes responsibility promptly:

Before you check in, take a few clear photos of your Navigo product at the airline counter. These serve as proof of its condition prior to handover and make it easier for the airline to process your claim if damage occurs.
Inspect your luggage immediately upon arrival. If you notice cracks, dents, broken handles, or missing wheels, do not leave the baggage area before filing a report.
Visit the airline’s baggage service desk and request a Property Irregularity Report (PIR) or Damage Report. Most airlines require this to be completed within a few hours of arrival.
Photograph the damage clearly. Include close-ups, wide shots, and your baggage tag.
Submit your claim through the airline’s website or customer service desk with the PIR reference, photos, and flight details.
Keep all documentation, including boarding passes and claim receipts, until the case is resolved.

Most carriers will compensate by repairing, replacing, or reimbursing the damaged luggage.

How We Handle Repairs

We’ll first check if it’s something you can fix at home and send you the part along with simple instructions.
If not, we’ll arrange for pickup, fix it at our workshop, and get it back to you looking sharp.
If the issue can’t be repaired or a part’s unavailable, We’ll offer a replacement of equal or higher value.

The Fine Print

Keep your proof of purchase. Discontinued model? We can offer you equivalent replacement or help you upgrade (you just pay the difference). If your warranty period’s up, no worries — replacement parts are available at a fair fee.

Need Help?

Our team is just a click away. Email support@shopnavigo.com and we’ll guide you through the process, no drama.