Your Navigo Warranty—Built to last. Backed by us.
At Navigo, we don’t just make luggage—we craft trusty travel companions designed to stay by your side, trip after trip. Every piece is thoughtfully engineered, rigorously tested, and built to last — because your journey deserves nothing less. And if something goes wrong? We’ve got your back.
What’s Covered?
Your Primo comes with a standard 2-year warranty against manufacturing defects. Unlock an additional 3 years for free by registering within 30 days of purchase. The 2+3 years warranty covers manufacturing issues with wheels, zippers, handles, compression strap & zipperless frame.
Navigo Duffel bags, Backpacks and other soft good come with a 12-month warranty against manufacturing issues with materials, zippers, handles & straps.
What’s Not Covered?
Our warranty doesn’t cover the marks of a well-traveled life, like:
- Dents, bumps, scratches & scuffs
- Forgotten lock codes
- Incorrect personalization requests
- General wear + tear on the body/shell that comes with adventure
And of course, we don’t cover improper use, pre-owned pieces, airline mishandling, severe accidents or anything without the original invoice.
How We Handle Repairs
- We’ll first check if it’s something you can fix at home and send you the part along with simple instructions.
- If not, we’ll arrange for pickup, fix it at our workshop, and get it back to you looking sharp.
- If the issue can’t be repaired or a part’s unavailable, We’ll offer a replacement of equal or higher value.
The Fine Print
Keep your proof of purchase. Discontinued model? We can offer you equivalent replacement or help you upgrade (you just pay the difference). If your warranty period’s up, no worries — replacement parts are available at a fair fee.
Need Help?
Our team is just a click away. Email support@shopnavigo.com and we’ll guide you through the process, no drama.